Shipping policy

 

Shipping Policy

Ellea Clothing

At Ellea Clothing, each piece is thoughtfully designed and carefully prepared to ensure it arrives to you safely and beautifully.

Order Processing Times

  • Ready-to-ship items are dispatched within 1–3 business days.

  • Made-to-order items require [X–X] business days for production before dispatch.

    (Production times are listed on each product page.)

Please note that processing times do not include shipping transit time.

Shipping Within Australia

We ship Australia-wide using Australia Post or a trusted courier service.

  • Standard Shipping: 2–8 business days

  • Express Shipping: 1–4 business days

Delivery timeframes are estimates only and may vary due to carrier delays, peak periods, or regional locations.

International Shipping

We offer international shipping to selected countries.

  • International Standard Shipping: Estimated 7–21 business days, depending on destination.

Please note:

  • International orders may be subject to customs duties, taxes, or import fees.

  • These charges are the responsibility of the customer and are determined by your local customs authority.

Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking details (where available).

Delivery Issues

Ellea Clothing is not responsible for:

  • Delays caused by postal services or customs processing

  • Parcels marked as delivered but not received

  • Incorrect or incomplete delivery addresses provided at checkout

If your parcel appears delayed or lost, please contact us and we’ll do our best to assist.

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We cannot guarantee changes once an order has been processed.

Contact Us

If you have any questions about shipping or your order, please contact us at:

emma@elleaclothing.com